Medical Device Client needs a CRM (Salesforce) Analyst for a remote contract 12-18 months!$26.50 hrPOSITION: ASSOCIATE CRM ANALYSTAssociate CRM Analysts are required to have basic knowledge in commercial business functions, especially in sales and customer service. They will support the systems the Endoscopy Commercial Systems team manages. Associate CRM Analysts will work directly with end users to train and resolve issues. They will partner with CRM Analysts on the team to process system administration tasks and ensure data integrity.RESPONSIBILITIES* Provide tier 1 user support* Manage Support Case queue* Assist in testing and creating test cases* Assist in preparing files for data loads* Assist in user setups* Facilitate communication with cross-functional teams* Ensure quality of business administration tasks* Partner with CRM Analysts on tier 2 user support, and triaging escalationsSKILLS/EXPERIENCE REQUIRED* Strong service mentality* Strong organizational and problem-solving skills* Experience in data entry and technical troubleshooting* Proficiency in Microsoft Excel, Word, and Outlook* Ability to manage priorities and workflowEDUCATION/TRAINING REQUIRED* B.A and B.S. in business or related field of study with 1+ years of professional experience Preferred* Experience working in Salesforce.Com PreferredPHYSICAL REQUIREMENTS* Good level of energy* Ability to type and spend long hours in front of a computer and mobile app screensMENTAL REQUIREMENTS* Good written and oral communication skills* Good judgment with the ability to make timely and sound decisions* Effective interpersonal skills & ability to deal effectively with diverse individuals at all organizational levels* Versatile, flexible, and willing to work within constantly changing priorities with enthusiasm* Ability to work independently and as a member of various teams and committees* Ability to focus while working remotelyAdditional Job Details:**100% Remote Position****Interviews will be Virtual**Top 3 Skills:Great Service Mentality, Strong organizational and problem-solving skills and experience in data entry/technical troubleshooting**Experience working in Salesforce**Candidate must be versatile, flexible, and willing to work constantly changing priorities with enthusiasm.**Ability to work independently and as a member of various teams while also being able to work well with other teammates**Software Knowledge: Proficiency in MS Excel, Word and Outlook**Candidate must-have great communication skills**Prefers specific industry knowledge, but not requiredWe are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.