BELFORRESTORING MORE THAN PROPERTYFlooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property.With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry.The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.Position OverviewBELFOR Franchise Group (BFG) is one of the largest and most respected franchisors in the nation. With twelve of the strongest franchise opportunities on the market, BELFOR Franchise Group is a dominant brand in the restoration, home services and commercial cleaning industries. For over a decade, BELFOR Franchise Group has been empowering entrepreneurs to own businesses that are not only designed for growth, but also provide a meaningful service to their communities.BFG is seeking a CRM Specialist to be the point of contact for franchisees and internal departments. This individual will assist in support, training, and ongoing development of the CRM to find ways to optimize features and programs for several brands within BELFOR Franchise Group. This is a vital role that impacts franchise growth and brand image.Responsibilities:Serves as primary contact for CRM Support for multiple brands. Becomes a system expert and responds to all inquiries, troubleshoots, and resolves software issues.Generates reports and interprets data exported from the CRM to identify where improvement or additional training is needed.Performs regular data audits to maintain data integrity and reliability.Prioritizes CRM development requests and works with internal resources and third-party vendor(s)Facilitates all training through webinars and in person training; may require up to 30% travel to franchise owner locations.Communicates and coordinates with internal resources, committees, and third parties/vendors and assures on-time project delivery and reports progress. Maintains a positive relationship and communication with all stakeholders and vendors.Leverages internal coaching and training staff to support promotion and adoption of CRMRequirements:Strong Project Management skillsUnderstanding and hands-on experience in software development and web technologiesAble to understand business key drivers and connect to system needsStrong analytical and problem-solving skills.Strong interpersonal skillsStrong communications (written and verbal) and relationship building skills.Previous experience training individuals on software???Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.Self-motivated with the demonstrated ability to take initiative.Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.College degree or equivalent work experience.Preferred Skills and Experience:A high level of proficiency using CRM softwarePreferred experience with CRM integration and implementationThree years of Project Management experience.DutiesRequirements:Strong Project Management skillsUnderstanding and hands-on experience in software development and web technologiesAble to understand business key drivers and connect to system needsStrong analytical and problem-solving skills.Strong interpersonal skillsStrong communications (written and verbal) and relationship building skills.Previous experience training individuals on software???Proficient with Microsoft Office Suite of Products (PowerPoint, Word, Excel, Outlook, SharePoint) and Google equivalent.Self-motivated with the demonstrated ability to take initiative.Ability to multitask and meet established deadlines, while maintaining quality and customer satisfaction.Ability to work under pressure in a self-directed environment while managing multiple tasks and constantly changing priorities.College degree or equivalent work experience.Preferred Skills and Experience:A high level of proficiency using CRM softwarePreferred experience with CRM integration and implementationThree years of Project Management experience.