Project Manger – CRM/MS Dynamics

at NTT DATA
Location Carlsbad, CA
Date Posted April 9, 2021
Category Default
Job Type Contractor

Description

NTT DATA's Client is currently seeking a Project Manger - CRM/MS Dynamics to join their team in West Coast, California (US-CA), United States (US).

Job Description:
Our Project Management practice group is currently seeking an IT Project Manager who has strong experience in IT Applications deployments including CRM/MS Dynamics to support one of our global Healthcare devices/Life Science clients, based out of Portland, OR
In this role, the IT Project Manager will be responsible for initiation and managing of IT projects for enhancements, upgrade, migrate, integration of various systems including CRM Platform MS Dynamics integration to support their global business for Pharma Services Group (PSG). A successful candidate would leverage effective project management practices working collaboratively with various divisions and cross functional teams globally while delivering cost-effective implementation exceeding stakeholder expectations.
Responsibilities and Duties:
Define application CRM/MS Dynamics platform integration/upgrade project scope, assess impact, determine implementation approach determine schedule, budget, resource needs working with various stakeholders.
Actively collaborate with the stakeholders in a consultative role eliciting business and technical requirements and help prioritize implementation aligning to IT strategies.
Align to business and IT priorities by effectively leveraging waterfall, iterative and Agile methodologies, while coaching and mentoring team members.
Effectively utilize the PM Framework, leveraging the tools like PPM, JIRA, Confluence and other collaboration tools for increased productivity.
Manage multiple projects (internal, external, & for multiple divisions) in parallel, with regular monitoring, reporting while delivering on time and within budget.
Facilitate Agile ceremonies for daily stand up, sprint planning, backlog grooming, retrospectives while effectively meeting business goals and improving team velocity.
Lead team to resolve all program/project issues and constraints, effectively communicate, manage expectations and resolve conflicts working closely with team and leadership.
Build and execute operational and technical project plans, facilitate all project gate reviews and effectively escalate issues to meet the project milestones/goals.
Actively manage scope and change aligning to business priorities, identify risks and issues, prioritize conflicting needs, handle matters expeditiously and proactively, follow-through on projects to successful completion with minimal guidance, often with deadline pressures.
Effective communicator, who is flexible and adaptable to work with global teams in different time zones and cultures, in a dynamic and evolving environment.
Provide regular status update to the Leadership and Management team with constant drive to make improvements to the outcomes.
Demonstrate high adaptability and flexibility to take responsibility to support new projects that has priority and as communicated.
Basic Qualifications
Minimum 7 years of experience as IT project manager with minimum 3 years' experience in CRM, MS Dynamics and similar applications, supporting global business & teams
Bachelor's degree in business, computer science, Information Technology or 10 years' experience in Information Technology projects.
Certified in PMP and/or Agile methodologies
Preferred Experience and Skills:
Experience as CRM/MS Dynamics Project Manager leading new implementation, feature enhancements, upgrades, release and life cycle management supporting business transformation.
Experience in commercial business transformation integration projects, working with globally distributed business groups, working in a matrix and cross functional teams delivered projects on schedule & budget.
Experience in implementation of CRM- MS Dynamics, SFDC applications with integration to legacy applications adhering to information security guidelines and meeting regulatory and validation requirements.
Experience in Agile/Scrum methodologies, facilitating the ceremonies like backlog grooming, epic /User story, daily standups, estimation and velocity, resolving impediments, sprint retrospection, coaching team members and usage of JIRA, Confluence and metrics reporting.
Strong communicator with effective presentation skills delivering formal presentations to various levels of management articulating project status, risk mitigations, benefits & financial realizations.
Self-motivated and independent critical thinker who can visualize and guide team during conflicting situations to stay focused on business goals & priorities
Has strong experience in PM Framework, following estimation guidelines, resource management, gate reviews, Quality audits, process improvements, provide training and usage of PPM tools & dashboard.
Effective conflict management in a fast paced environment, take higher responsibilities working with cross functional team who are working on multiple priorities
Excellent leadership and interpersonal skills with ability to influence stakeholders and team members with variety of personal styles to focus on right priorities under pressure and tight deadlines.
Excellent written and verbal communication skills is a must.

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.