USG is an industry-leading manufacturer of building products and innovative solutions. For more than 120 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing, and roofing products that enable customers to build outstanding spaces where people live, work, and play. With almost 7,000 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity, and efficiency.

We’re big enough that our professionals have the resources to make a difference, yet small enough that you’re not just a number. You’ll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right professional. Each year, we have hundreds of employees who celebrate milestone anniversaries with us.

Position Overview: 

Required to be in the office 1-3 days a week. 

The Salesforce Admin is part of a high-performing Salesforce team that provides support to users (800+) across Sales, Customer Service, Accounting and Production facilities. Managing day-to-day support, working on enhancements and defects, and looking for ways to improve the user experience are just some of the responsibilities of this position. The right candidate will thrive on providing the best customer service to internal customers and must have an inquisitive mind—always looking to solve whatever problems may arise and to ask probing questions to our users in a complex manufacturing business. At times, this position will work with a manager on small projects and eventually work on larger projects independently, so the ability to act as a liaison, coordinate with internal teams and to speak to the benefits of Salesforce is key. The traits that best describe this person are: Organized, Team-player, Good Communicator and Inquisitive. Candidate location flexibility is at the sole discretion of the hiring manager.

Key Accountabilities & Responsibilities:

• Manage the day-to-day business administration tasks for Salesforce.com.
• Provide first level Salesforce support for Customers/users (800+); monitor support feed and ensure that questions are answered.
• Manage and document “Standard Operating Procedures” for the various processes related to the Salesforce.com. Maintain training library for Customer/user self-service support.
• Participate in the future state of the Customer Experience project by providing Salesforce expertise with design, UX, testing, and training.
• Maintain Customer/user profiles and security.
• Create and maintain fields, views, reports, and dashboards. Assist in maintaining data quality.
• Provision new Customers/users in the system and manage changes to existing Customers/users.
• Serve as a Saleforce.com expert within USG with a basic knowledge and expertise regarding the platform.
• Provide input to sales, IT, and third-party consultants to solve issues.
• Ability to create and foster working relationships with business unit leadership to identify ongoing business enablement needs.
• Assess Saleforce.com releases from the business perspective and provide inputs for release planning for USG.
• Develop, monitor, and support adoption and usage metrics.
• Provide inputs for Salesforce training for both existing functionality and new releases. Assist in the delivery of training to new and existing Customers/users.
• Work with Customer/users to understand new business requirements.

Qualifications & Requirements:

• Bachelor’s degree preferred or equivalent work experience.
• Certified Salesforce.com Administrator (ADM-201) required.
• 2+ years experience in sales, sales administration, sales support, or customer service working with systems, products, and processes.
• 2+ years of Salesforce Lightning experience working with Sales Cloud, Service Cloud, and/or Communities.
• Ability to work in a hybrid work environment (part time remote, part time in office).
• Strong technology capabilities and the ability to translate business needs into Salesforce requirements.
• Strong interpersonal, written, and verbal communication skills. Must be able to communicate effectively and confidently with Customers, users, team members and management.
• Ability to work independently. Identify and resolve issues.
• Prior experience in the Manufacturing/Construction industry experience is a plus.
• Strong organizational and communication skills.

USG employees enjoy a number of benefit options for themselves and their families. These include two medical insurance options, as well as vision and dental coverage. The cost of these optional programs varies based on coverage level - employees generally pay 25% of the monthly premium cost, USG pays the rest. These coverage options are offered on the first day of employment with no waiting period.

Additionally, USG employees enjoy both a 401(k) Investment Plan with company match and a pension plan. Beyond these main features, employees may also choose from a number of additional programs like life insurance, accident insurance, legal insurance, even pet insurance, just to name a few. USG also offers Quarterly (hourly) / Annual (salary) bonus potential for all employees based on performance metrics tied to safety, quality, and productivity.  USG also provides employees with paid time off and paid holidays.

Since 1902, Chicago-based USG has been a leader in producing innovative, award-winning products and systems to build everything from major commercial developments and residential housing to home improvements. USG's employees are committed to the highest levels of customer satisfaction and quality in everything we do. Our steadfast commitment to the company's core business values – innovation, quality, integrity, service, diversity, efficiency and safety – have helped us become the company we are today.

 EOE including disability/veteran