|Published||June 4, 2023|
Salesforce Senior Consultant
Customer & Marketing is creating a new model for a new age-we're an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and led; we reshape the landscape of work and rewire the high-reaching fabric of entire industries. That's the power of driving disruption. That's Deloitte Digital.
Work you'll do
As a Senior Consultant you'll work within an engagement team and be responsible for identifying business requirements, requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.
Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.
Professionals will serve our clients through the following types of work:
•Customer Operations | modernize, deploy, and operate office capabilities and business processes across sales operations, quote-to-cash, and revenue management team
•Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service
•Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients
•Five+ years of consulting and Salesforce experience
•Two+ full life cycle Salesforce implementations
•Strong expertise in at least two of the following the clouds: Sales Cloud, Service Cloud, Experience Cloud, Einstein Analytics, Industry Solutions
•Two+ years leading / managing a work stream on enterprise implementations
•Experience with SDLC methodologies (Agile, SCRUM, Waterfall, other)
•Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
•Limited immigration sponsorship may be available
•Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
•Previous "Big 4" experience
•Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
•Experience contributing to pre-sales and other sales activities
•Ability to work independently and run multiple task assignments
•Experience implementing other CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics, etc.) or CPQ technologies (Big Machines, Apttus, Cameleon)
•Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
•Strong oral and written communication skills
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Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
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From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.