Overview
As a Salesforce Administrator at CallRail, you'll manage and scale an enterprise Salesforce environment supporting 130+ users while partnering with RevOps, Marketing Ops, and Customer Experience teams. This mid-level role focuses on day-to-day administration, configuration, integrations, and driving data governance to enhance go-to-market efficiency. You'll work in a fully remote position based in the US, participating in agile sprints and contributing to the company's AI-powered roadmap for 2026 and beyond.
Job Description
As our Salesforce Administrator, you’ll play a vital role in maintaining and scaling a high-impact, enterprise-grade Salesforce environment. You’ll lead day-to-day Salesforce administration while partnering closely with RevOps, Marketing Ops, and Customer Experience teams to enhance our go-to-market efficiency and cross-functional collaboration.\n\nWhat You'll Do:\n- Administer & Maintain: Provide day-to-day Salesforce administration, including user setup, profiles, permission sets, and license management for 130+ users.\n- Configure & Optimize: Design, configure, and deploy Salesforce solutions using Flows, record types, dynamic layouts, approval processes, dashboards, and reports.\n- Drive Data Governance: Implement standardized governance policies that improve data quality and system consistency.\n- Manage Integrations: Own and optimize third-party integrations with tools such as LeanData, Outreach, Gong, Qualified, and others.\n- Support Agile Execution: Participate in monthly agile sprints, backlog grooming, and iterative delivery through Asana-based project management.\n- Ensure Scalability: Apply a declarative-first approach to automation and system design, ensuring cross-functional maintainability and alignment with Salesforce's product evolution.\n- Test & Deploy: Use sandbox environments for testing and validating changes before production deployment; partner with the Salesforce Architect to explore DevOps tools and best practices.\n- Ensure Release Readiness: Oversee the third-party system release management cycle, ensuring features and functionality are fully tested and aligned with roadmap timelines.\n- Document & Share Knowledge: Maintain clear and accessible documentation in Confluence and Google Workspace to support knowledge sharing and continuity.\n- Prepare for the Future: Contribute to our roadmap for AI-powered features across our techstack in 2026 and beyond.