Salesforce Administrator

## Overview GiveWell is hiring a Salesforce Administrator to support internal users, improve user experience and data quality, and maintain reliability of Salesforce products (including NPSP and custom applications). ## Core Responsibilities ### Salesforce support - Primary point of contact for Salesforce support requests, including routing/escalation. - Proactive performance monitoring and troubleshooting. - Onboarding/offboarding and permissions management. - Reporting/dashboard support and user training/walkthroughs. - Documentation creation and continuous improvement recommendations. ### Database/data quality - Own data quality monitoring and remediation across automations/data streams. - Data uploads (e.g., DataLoader), duplicate management, and exploratory data quality analysis. - Maintain privacy/security/data management standards. ## Requirements - Strongest candidates: 1–3 years as a dedicated Salesforce Administrator + some customer-facing professional experience. - Strong Salesforce technical understanding (especially NPSP). - Experience with non-profit integrations/packages (examples listed: FormAssembly, G-Connector, Zapier, Cirrus, donation/payment tools). - Experience with reporting/dashboard development and user enablement/training. - Strong prioritization, communication, and cross-functional collaboration. ## Benefits & Logistics - Flexible work options (remote, hybrid, or office). - Benefits include fully funded health/dental/vision/life insurance, 4 weeks PTO, 16 weeks paid parental leave, retirement plan, workstation/coworking support. - Periodic required travel for visit weeks and retreats. ## Compensation - NYC / San Francisco Bay Area: **$108,800 USD annually** - Other US locations: **$98,600 USD annually** ## Work Authorization / Location - Must be based in the United States. --- Source URL: https://job-boards.greenhouse.io/givewell/jobs/5137670008