Overview
GiveWell is a research organization directing over $400 million annually to cost-effective global health initiatives, and they're seeking a Salesforce Administrator to support their rapidly growing fundraising and grants management operations. In this mid-level role, you'll be the primary point of contact for Salesforce support across the organization, owning the maintenance and improvement of their NPSP instance while managing data quality and user enablement for a team that's scaling significantly.
Job Description
Salesforce Administrator at GiveWell
GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving. We've grown from directing $1.5 million in 2010 to directing more than $400 million in 2025.
About the Role
We're hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance. The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.
Why We're Hiring
GiveWell's fundraising and grants management work depends heavily on Salesforce to operate effectively and scale our impact. Our Technology team currently has only one Salesforce Administrator, and the volume of day-to-day support requests has left little room for proactive improvements such as reducing technical debt, improving data quality, or building new features that would meaningfully benefit our growing organization.
Key Responsibilities
Systems Supported:
- Outreach CRM
- Gift/Donation Processing System
- Grants administration
- Service Console/Case Management
- Reports & Dashboards
Salesforce Support:
- Serve as the primary point of contact for all Salesforce support requests, resolving issues in a timely manner and/or routing requests for products maintained by other teammates
- Proactively monitor Salesforce performance and initiate troubleshooting when necessary
- Manage onboarding/offboarding and permission modifications
- Support teams with reporting and dashboards
- Design and deliver walkthroughs and training to educate staff
- Escalate bugs and larger process issues to senior SF teammates
- Create and share documentation to help teammates use SF effectively
- Identify and suggest areas for improvement
Database Maintenance:
- Own data quality including setting up monitoring systems to identify problematic data streams/automations and eliminate errors
- Perform data uploads using tools like DataLoader
- Perform exploratory data analysis to expose data quality problems and resolve them
- Drive duplicate management in partnership with our fundraising team
- Handle and manage data with an eye to upholding our privacy, security, and data management standards
Required Qualifications
The strongest candidates will have one to three years of professional experience as a dedicated Salesforce Administrator along with some prior professional experience in customer-facing roles. In addition to relevant experience with the responsibilities listed above, we'll be looking for someone with:
- A strong technical understanding of Salesforce, especially as deployed in NPSP
- Familiarity with integrations and packages used with Salesforce, especially for non-profits (e.g., Form Assembly, G-Connector, Zapier, Cirrus, and donation payment platforms)
- Extensive experience providing support to all kinds of users (e.g., from entry-level staff to senior leadership)
- Prior experience working on a small, collaborative team with a high ownership culture, preferably in a non-profit organization
- Knowledge of data integrity within Salesforce and familiarity with strategies to drive data quality
- Skills in report building and dashboard development
- Experience helping users improve how they use Salesforce through training and tutorials
- Proven ability to put together effective and engaging enablement resources like videos, guides, and other forms of documentation
- A clear prioritization framework and ability to meet deadlines, act with urgency, and manage trade-offs with great judgement
- Experience working within project management software (we use Asana)
Certifications
For this role, we value experience over certifications. If you are a Salesforce Certified Administrator, you could be a good fit with the right applicable experience, but we don't require this certification for the role.
Compensation & Benefits
Salary:
- Annual salary in NYC or the San Francisco Bay Area: $108,800
- In all other US locations: $98,600
Benefits:
- Fully funded health, dental, vision, and life insurance (100% of premiums for you and dependents)
- Four weeks of paid time off per year
- 16 weeks of fully paid parental leave
- Ergonomic home workstations or co-working space memberships
- 403(b) retirement plan
Team
You'll report to the Head of Technology and will be part of our Salesforce team, which includes one other Salesforce professional and one support Admin.