Salesforce Administrator

At Tactile Medical, we specialize in developing at-home therapy devices to treat lymphedema, chronic venous insufficiency and respiratory illnesses. We are seeking a Salesforce Administrator with deep expertise in the Salesforce platform and a strong ability to connect business strategy with scalable, well-designed solutions. This person will collaborate closely with stakeholders at all levels and work in tight partnership with other Salesforce team members to ensure cohesive, high-quality solution design and execution. The ideal candidate can translate complex technical concepts into clear, accessible language, explain solution options and trade-offs, and guide teams toward decisions that support both immediate needs and long-term business objectives. RESPONSIBILITIES: - Perform user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, territories, and sharing rules. - Handle daily support requests and troubleshooting, resolving user issues quickly and maintaining high levels of customer service. - Build, optimize, and maintain declarative functionality and automation including page layouts, Lightning record pages, validation rules, record types, reports and dashboards, and Flows. - Data management including data import/export, data quality improvement, deduplication, and data security practices. - Sandbox environment management. - Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer. - Collaborate with senior team members to ensure alignment on solution design and long-term platform strategy. - Create functional and technical documentation. - Monitor and improve user adoption. REQUIREMENTS: - Bachelor's degree in Computer Science or equivalent experience. - Strong Salesforce product knowledge and at least 2+ years of hands-on Salesforce Administration with Sales Cloud, Service Cloud and other solutions. - Certified Salesforce Administrator. - A proactive attitude to platform enhancements. - Excellent relationship-building skills. - Ability to communicate with stakeholders at all levels. - Ability to create functional and technical documentation. - Available and responsive to questions. Preferred but not required: - Experience with Salesforce Health Cloud. - Experience with Salesforce Field Service. - Experience with software development and deployment tools such as ADO and Gearset. - Understanding of basic triggers/Apex code knowledge.