Salesforce Engagement Manager — NeuraFlash, Part of Accenture

Overview

As a Salesforce Engagement Manager at NeuraFlash (part of Accenture), you'll lead complex customer engagements and drive delivery excellence across the Salesforce and AI solutions portfolio. This senior-level role combines hands-on project leadership, customer relationship management, and thought leadership to ensure seamless execution and drive customer transformation outcomes.

Job Description

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. AS AN ENGAGEMENT MANAGER, YOU WILL HAVE THE OPPORTUNITY TO: Develop, own and manage customer relationship, from a delivery perspective, across the NeuraFlash portfolio ensuring seamless execution for clients. Provide oversight on project teams to ensure successful delivery using a hands-on approach, providing direction, guidance and oversight to the project teams. This could include serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint. Act as a thought leader for our customers, helping them drive outcomes while continuously identifying areas of further transformation. Participate in customer sales cycles focusing on developing rapport with prospect, understanding scope, estimates and staffing needs. In addition, collaborate with the Sales organization to build account growth and expansion plans. Smoothly transition customers from the sales process to project delivery. This includes: SOW reviews, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding. QUALIFICATIONS: 10+ years of consulting experience with a strong blend of solution architecture, pre-sales advisory, and client-facing leadership across iterative software development initiatives. 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment. 5+ years of experience architecting, selling, and delivering Salesforce solutions, with the ability to clearly explain platform capabilities, tradeoffs, implementation considerations, and roadmap options across Salesforce clouds. Deep expertise in Contact Center or Salesforce solution design, such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, and/or integrated CCaaS ecosystems. Proven pre-sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C-level and VP-level stakeholders. Salary range: $94,400 to $266,300 USD (California/New York), $87,400 to $213,000 USD (Cleveland), $94,400 to $230,000 USD (Colorado/Illinois/Maryland/Minnesota), $100,500 to $245,000 USD (DC/Massachusetts), $100,500 to $266,300 USD (New Jersey), $100,500 to $245,400 USD (Washington).

Summary

Key Responsibilities

•Develop and own end-to-end customer relationships from a delivery perspective, ensuring seamless execution across the NeuraFlash portfolio of Salesforce and AI solutions
•Provide hands-on oversight of project teams of 15+ members, offering direction, guidance, and escalation support to ensure compliance, quality delivery, and client satisfaction
•Act as a thought leader and strategic advisor to customers, identifying transformation opportunities and driving measurable business outcomes
•Lead customer discovery and pre-sales activities, including scope definition, effort estimation, staffing planning, and presenting technical/business value to C-level executives
•Manage customer transitions from sales to delivery, including SOW reviews, defining project roles/responsibilities, and facilitating project kickoff and onboarding
•Collaborate with Sales to develop account growth and expansion strategies, identifying opportunities to extend Salesforce and AI solution implementations

Key Requirements

•10+ years of consulting experience with demonstrated expertise in solution architecture, pre-sales advisory, and client-facing leadership on iterative software development projects
•5+ years leading complex customer engagements or solution workstreams with 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment
•5+ years architecting, selling, and delivering Salesforce solutions across multiple clouds (Service Cloud, Experience Cloud, Field Service, Revenue Cloud, etc.) with ability to explain platform capabilities and implementation considerations
•Deep expertise in Contact Center or Salesforce solution design, including Service Cloud Voice, Amazon Connect, Agentforce, and integrated CCaaS ecosystems
•Proven pre-sales leadership experience including discovery, solution mapping, scoping, estimation, and presenting technical solutions to C-level and VP-level stakeholders
•Strong ability to manage complex stakeholder relationships, drive consensus across cross-functional teams, and translate technical concepts into business value

Benefits

•Competitive salary range: $87,400–$266,300 USD depending on location (California, New York, DC, Massachusetts, New Jersey offer highest ranges)
•Remote work opportunity with flexibility to work from anywhere in the United States
•Access to Accenture's professional development and training programs in AI, Salesforce, and emerging technologies
•Opportunity to work with cutting-edge AI and Salesforce technologies including Agentforce, Einstein, and Service Cloud Voice