Overview
As a Salesforce Experience Architect at NeuraFlash (Part of Accenture), you'll design and build Agentforce-powered solutions that transform customer experiences and deliver measurable business value. This role combines experience design, solution architecture, and GenAI expertise to help enterprise clients modernize their Salesforce platforms with cutting-edge AI technologies.
Job Description
Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results.
As an Experience Architect, AI & Agentforce, you will be responsible for driving the solution for and building Agentforce-powered experiences for users to deliver impactful business value to our clients. You'll work with our talented AI team to make significant contributions to our success and delight customers. This position is focused on experience design, solution design, architecture, and execution for GenAI technologies.
You will have the opportunity to: Provide industry best practices and serve as a trusted client advisor. Drive requirement gathering and serve as the Salesforce platform expert. Bring an experience design-focused mindset to solutions. Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals. Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence. Provide input on detailed design specifications, infrastructure, and project plans. Translate business requirements into well-architected solutions. Coach and mentor junior technical and functional team members.
Required Qualifications: 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role. 5+ years of CRM industry experience. Ability to drive requirement gathering. Experience architecting and implementing SaaS solutions.