Overview
Shift4 is seeking a Salesforce Systems Administrator to manage, optimize, and evolve their expanding Salesforce ecosystem. This mid-level role involves maintaining platform health, configuring scalable solutions, and partnering with business and technical stakeholders to support critical operations across multiple office locations. You'll work in an onsite environment collaborating with Business Analysts, Developers, and cross-functional teams to improve system efficiency and drive business outcomes.
Job Description
About Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Position Overview
Shift4 is expanding globally and continuing to scale our Salesforce ecosystem. We are seeking a Salesforce Systems Administrator to help manage, optimize, and evolve our Salesforce platform.
This role is responsible for maintaining the health and performance of Salesforce while partnering with business and technical stakeholders to deliver scalable solutions. The ideal candidate has strong platform expertise, excellent problem-solving skills, and the ability to translate business needs into effective Salesforce solutions.
This position works closely with Business Analysts, Developers, and cross-functional teams to support critical business operations and improve system efficiency.
Work Location
This role is onsite and can be based at any of the following Shift4 locations: Atlanta, GA / Tampa, FL / Center Valley, PA / Toronto, CAN. Relocation assistance may be available.
Key Responsibilities
Salesforce Administration & Platform Management
- Manage Salesforce users, roles, profiles, permission sets, and license allocation.
- Oversee user onboarding and deactivation while ensuring compliance with security and access policies.
- Maintain overall system health, performance, and stability.
Configuration & Customization
- Configure Salesforce solutions, including custom objects, fields, page layouts, flows, validation rules, and approval processes.
- Implement scalable solutions that align with Salesforce best practices.
- Support the ongoing evolution of the Salesforce platform across business teams.
Data Governance & Quality
- Monitor and maintain data integrity across Salesforce.
- Perform data audits and implement governance best practices.
- Support data imports, cleanup efforts, and ongoing data quality initiatives.
Reporting & Analytics
- Design and maintain reports and dashboards that support business insights and decision-making.
- Partner with stakeholders to ensure reporting aligns with operational needs.
System Maintenance & Release Management
- Manage Salesforce releases, upgrades, and platform updates.
- Conduct security reviews, system audits, and health checks.
- Coordinate deployments and support testing activities, including UAT.
Integrations & Technical Collaboration
- Support integrations between Salesforce and other enterprise systems.
- Work with developers and architects to implement scalable technical solutions.
User Support & Enablement
- Provide advanced troubleshooting and support for Salesforce users.
- Deliver training and maintain documentation to improve user adoption and platform knowledge.
Cross-Functional Collaboration
- Partner with business stakeholders to gather requirements and translate them into technical solutions.
- Work closely with Salesforce Business Analysts and Developers within an Agile environment.
Required Qualifications
- 3+ years of Salesforce Administration experience.
- Experience supporting Salesforce in a business-facing environment.
- Strong experience with Salesforce configuration and platform management.
- Experience with requirements gathering, testing, and UAT coordination.
- Proficiency in managing: Users, roles, profiles, and permission sets; Custom objects and fields; Flows and automation; Reports and dashboards
- Strong analytical and troubleshooting skills.
- Excellent communication and stakeholder collaboration abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Additional Experience (Plus)
- Experience with one or more Salesforce clouds: Financial Services Cloud, Service Cloud, Sales Cloud, Field Service, CPQ, OmniStudio / OmniScript
- Experience with: Salesforce APIs and integrations, Apex fundamentals or development collaboration, Gearset or Copado, Salesforce Lightning Experience, Agile delivery environments
- Holding one or more Salesforce certifications (i.e; Salesforce Admin, Business Analyst, etc.)
Equal Opportunity
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.