Overview
Join Twilio's GTM Automation team as a Salesforce Tech Administrator, where you'll manage and optimize Salesforce configurations for the revenue operations function. This junior-level role offers hands-on experience with CPQ and Opportunity Lifecycle Management systems while working with a remote-first, globally distributed team that's shaping the future of communications.
Job Description
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Salesforce Tech Administrator.
About the job
Twilio is looking for a Salesforce Tech Administrator to join the GTM Automation team. This role is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs.
Responsibilities
- Assist project managers and product owners in various work streams on Salesforce.com
- Manage data in Salesforce.com and other business systems, including auditing and resolving data integrity issues at scale
- Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions
- Deliver strategic projects for CPQ and OLM value streams
- Understand and fix existing system problems on a daily basis
- Recommend and implement process automation and best practices for CPQ and OLM efficiency
- Evaluate and identify gaps in the existing codebase to develop more extensible solutions
- Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making
Qualifications
Required:
- 2-4 years of experience with Salesforce.com implementation, including design, configuration, deployment, and lightning flows
- Conga CPQ or Salesforce CPQ administration experience, including product configuration, PLI creation, attribute creation, and CR creation
- Hands-on experience building Flow, SOQL, and advanced declarative automation
- Solid understanding of Salesforce data model, sharing rules, and security architecture
- Demonstrated ability to understand business needs and translate requirements into technical solutions
- Salesforce Administrator certification (ADM-201) required
- Strong presentation, communication, and facilitation skills
- Strong organizational and business analysis skills, with the ability to manage smaller scale projects independently
- Knowledge of Salesforce configuration best practices
Desired:
- 1+ year of experience designing or developing on Salesforce using Apex
- Conga or Salesforce CPQ Specialist Certification
- Salesforce Certified Platform App Builder
- Familiarity with Apex coding and Lightning Components
- Excellent communication skills for working with technical and non-technical stakeholders
Location
This role will be based remotely in British Columbia, Canada.