Overview
Join Twilio's GTM Automation team as a Salesforce Technical Administrator, where you'll manage complex Salesforce implementations and drive process automation across CPQ and Opportunity Life Cycle Management systems. This mid-level role offers the opportunity to deepen your technical expertise while collaborating with cross-functional teams to solve operational challenges at scale.
Job Description
Salesforce Technical Administrator
Company: Twilio
Location: Remote, Canada
Employment Type: Full-time
Seniority: Mid-level
About the Role
Join the team as Twilio's next Salesforce Tech Administrator in our GTM Automation team. This position is ideal for someone with a solid understanding of the Salesforce.com platform looking to take the next step in their career and get more exposure into the operational processes that drive systems designs.
Responsibilities
- Assist project managers and product owners in various work streams on Salesforce.com
- Data management in Salesforce.com and other business systems, including auditing and resolving data integrity at a large scale
- Collaborate with CPQ and Opportunity Life Cycle Management teams to uncover process gaps and develop elegant solutions
- Work with Opportunity Life Cycle Management/CPQ value streams to deliver strategic projects
- Understand and fix existing system problems on a daily basis
- Recommend and implement process automation and best practices for CPQ and OLM efficiency
- Continually evaluate and identify gaps in our existing codebase to develop solutions for increased extensibility
- Build dashboards and reports to monitor KPIs across the revenue funnel and support strategic decision-making
Qualifications
Required:
- 2-4 years of experience with Salesforce.com implementation (design, configuration, deployment, Lightning Flows)
- Must have Conga CPQ or Salesforce CPQ administration experience (Product configuration, PLI creation, Attribute creation, CR creation, etc.)
- Must have hands-on experience building Flow, SOQL, and advanced declarative automation
- Solid understanding of Salesforce data model, sharing rules, and security architecture
- Demonstrated ability to understand business needs and translate requirements into technical solutions
- Salesforce Administrator certification (ADM-201) required
- Strong presentation, communication, and facilitation skills
- Comprehensive experience debugging and troubleshooting in Salesforce
- Strong organizational and business analysis skills; detail-oriented and able to work independently
Desired:
- 1+ year of experience designing or developing on Salesforce (Apex)
- Conga/SFDC CPQ Specialist Certification
- Salesforce Certified Platform App Builder
- Familiarity with Apex coding
- Experienced developing Lightning Components in Salesforce Lightning
Compensation
CAD $90,800 - CAD $113,500 annually
How to Apply
Apply directly at: https://job-boards.greenhouse.io/twilio/jobs/7781657
Twilio is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.