Overview
As a Senior Salesforce Developer at Checkr, you'll own the end-to-end development of new features within Salesforce Service Cloud and Zendesk to enhance agent productivity and customer experience. You'll work on a data platform trusted by 140,000+ companies including Uber, Airbnb, and Amazon, designing scalable solutions that leverage both declarative and custom code approaches, with opportunities to integrate AI-driven capabilities into customer service workflows.
Job Description
About Checkr
Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.
Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.
What you'll do:
- Own the end-to-end development lifecycle for new features within Salesforce Service Cloud and Zendesk to improve agent productivity and the customer experience
- Choose the right tool for the job, whether it is a declarative change, custom Apex/code, or leveraging a 3rd party application
- Collaborate with business systems analysts to translate requirements into technical solutions that are maintainable, performant, and scalable
- Design and maintain AI-driven solutions, identify and deliver solutions where AI can be strategically applied to accelerate and enhance both the agent workflow and overall customer experience
- Partner with cross-functional engineers to architect new features and ensure seamless integration with existing Service Cloud applications and the broader data ecosystem
- Maintain a customer-centric and data-driven approach, monitoring feature performance, troubleshooting issues, and informing future enhancements
What you'll bring:
- 6+ years of Salesforce development experience, with proven track record of designing and implementing complex, scalable solutions on the Service Cloud platform. Experience with Zendesk development is a significant plus
- Strong command of the full software development lifecycle (SDLC) within an Agile environment, including expertise in DevOps processes and technology
- Grit and Resilience: tackle complex, ambiguous problems with persistence
- Urgency and Acceleration: bias for action, sense of urgency in a high-growth environment
- Flexibility: ability to move between different technologies and pivot quickly as business priorities evolve
- Ownership: deep sense of accountability for the entire feature lifecycle
Technologies: Salesforce Service Cloud, Apex, Visualforce, SOQL, REST APIs, Zendesk, AI/Automation, DevOps, Agile