Overview
Natera is seeking an experienced Senior Salesforce Service Cloud Developer to lead customer service platform development initiatives in Austin, TX. This role combines hands-on technical development with team leadership, requiring expertise in Service Cloud architecture, Lightning platform development, and DevOps practices to deliver scalable, high-performance solutions.
Job Description
Senior Software Developer, Salesforce Service Cloud
Position Summary
We are seeking an experienced Senior Salesforce Service Cloud Developer to lead our customer service platform development initiatives. This role combines hands-on technical development with team leadership responsibilities, requiring expertise in Service Cloud architecture, Lightning platform development, and modern DevOps practices. The successful candidate will drive technical excellence while mentoring team members and collaborating across departments to deliver scalable, high-performance solutions that enhance our customer service capabilities.
Primary Responsibilities
Core Development & Implementation (45%)
- Design and develop complex Service Cloud solutions including case management, knowledge, omni-channel, and service console customizations
- Build advanced Lightning Web Components, Apex classes, triggers, batch jobs, and asynchronous processes
- Implement and maintain robust integrations using REST/SOAP APIs, middleware, and ETL tools
- Design and implement automation using Flow Builder, Process Builder (where applicable), and custom business logic
- Optimize system performance, troubleshoot production issues, and ensure scalability for large data volumes
- Ensure adherence to Salesforce governor limits, security best practices, and platform standards
Technical Ownership & Solution Design (25%)
- Own technical design for assigned initiatives from requirements through deployment
- Contribute to architectural decisions and help shape Service Cloud implementation patterns
- Conduct peer code reviews and design reviews to ensure quality, maintainability, and consistency
- Establish and follow development best practices, coding standards, and documentation guidelines
- Collaborate with architects and senior engineers on platform evolution and technical debt reduction
Collaboration & Cross-Functional Delivery (15%)
- Partner closely with product managers, business analysts, QA, and support teams to translate requirements into technical solutions
- Provide technical input during refinement, estimation, and sprint planning
- Clearly communicate technical trade-offs, risks, and implementation details to both technical and non-technical stakeholders
- Support release planning, deployments, and post-release validation
Platform Innovation (15%)
- Evaluate new Salesforce features and Service Cloud capabilities for potential adoption
- Build proof-of-concepts or prototypes to validate new approaches or address complex business problems
- Contribute to modernization initiatives and continuous improvement of the Salesforce development lifecycle
Qualifications
Required
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience
- 5+ years of hands-on Salesforce development experience with at least 3 years focused on Service Cloud
- Strong expertise in Apex, Lightning Web Components, Visualforce, and SOQL/SOSL
- Experience with Salesforce integration patterns, APIs, and middleware technologies
- Knowledge of DevOps practices and tools (Git, Jenkins, CI/CD pipelines)
- Excellent communication skills and ability to work effectively with cross-functional teams
Preferred
- Salesforce certifications (Platform Developer I, Platform Developer II, etc)
- Experience with Salesforce MIAW, CTI, or other Salesforce Service Cloud products
- Knowledge of web development technologies (JavaScript, HTML5, CSS3, React)
- Experience with agile development methodologies and project management
- Previous experience in customer service or contact center environments
- Familiarity with enterprise integration platforms and data migration tools
About Natera
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health.
Benefits
- Comprehensive medical, dental, vision, life and disability plans
- Free testing for employees and families
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Employee referral program