Sr. Salesforce Consultant, Field Service — NeuraFlash, Part of Accenture

Overview

NeuraFlash, Part of Accenture, is seeking a Senior Salesforce Consultant to lead Field Service implementations and architect best-in-class solutions using Salesforce Service Cloud and Field Service. In this role, you'll partner with enterprise customers to translate business requirements into scalable Salesforce solutions, leveraging AI-powered technologies like Agentforce and Einstein to drive customer success.

Job Description

Why NeuraFlash, Part of Accenture: At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more to revolutionize workflows, elevate customer experiences, and deliver tangible results. We are Salesforce's #1 partner for Agentforce. We are adding a Salesforce Sr. Consultant to our Field Service team! As a consultant, you'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA and launch their solutions. You'll have the opportunity to: Work with our customers to define requirements, propose and deliver solutions. Architect and build best-in-class implementations of Service Cloud and Field Service. Configure Salesforce Solutions using point and click tools available on the platform e.g. Process Builder and Visual Flows. Understand and leverage Salesforce Platform to implement scalable solutions. Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers. Acquire new technical expertise and understanding of latest Salesforce features and major launches. Required Qualifications: 4+ years project experience in a hands-on position. 3+ years of experience with Salesforce in a development or configuration capacity. Understanding of Customer Service and Field Service Business Operations with experience solving Complex Use Cases utilizing the breadth of the Salesforce Platform. Hands-on experience building Custom Applications, Lightning Experience, Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce. Understanding of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance. Client Facing Experience in Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, Enterprise Application Architecture. Preferred: Salesforce Service Cloud, Experience Cloud, Sales Cloud or Field Service Consultant certification. BS in Computer Science, Mathematics, Engineering, or similar technical degree. Salary Range: $87,400 to $266,300 USD depending on office location.

Summary

Key Responsibilities

•Lead end-to-end Salesforce Field Service and Service Cloud implementations, from discovery and requirements gathering through QA and launch
•Design and architect scalable Salesforce solutions using configuration tools (Process Builder, Visual Flows, SLAs, Entitlements) and custom Lightning components
•Configure and extend Field Service Mobile App functionality to meet complex customer use cases across service operations
•Collaborate with the AI team to integrate Salesforce Einstein and Agentforce capabilities into customer solutions
•Manage client relationships across pre-sales activities, solution design, and delivery, presenting technical recommendations to enterprise stakeholders
•Ensure compliance with release management, application lifecycle management, and deployment best practices throughout project delivery

Key Requirements

•4+ years of hands-on project experience in a consulting, implementation, or technical delivery role
•3+ years of direct Salesforce experience in development or configuration, with demonstrated expertise in Service Cloud and Field Service
•Proven ability to design and build custom applications, Lightning Experience interfaces, Visual Flows, and complex automation within Salesforce
•Deep understanding of customer service and field service business operations, with experience solving complex use cases across the Salesforce platform
•Client-facing experience in pre-sales, project management, discovery, design, and enterprise application architecture
•Knowledge of release management, application lifecycle management, development lifecycle, and deployment governance best practices

Benefits

•Competitive salary range: $87,400 to $266,300 USD (based on office location)